You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact help@snash.com.

Once we have shipped your shipment you will receive an email with a tracking link to our shipping service. So you can always see exactly where your order is. If your order has not arrived but is marked as delivered, it is helpful to check with your neighbors. If you can't find your package, please contact the shipping service manager or help@snash.com.

What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 3 - 7 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card.

Please only click the “Place Order” button once to avoid multiple authorizations.

Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.

If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.

All promotions and/or codes cannot be applied after the transaction is complete.

Once an order is placed, it is packed and shipped. Due to the fast processing, we can not stop the process once it is started. The products can be returned to us within 14 days without giving any reason. Shipping costs are covered by the customer. 

Please only click the “Place Order” button once to avoid multiple purchases.

Assuming the desired change is applicable, please contact help@snash.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.

Shipping times may vary due to availability of merchandise. Please note to allow up to 10 business days for order processing and verification.

Catalogs are currently distributed to only retailers that have active accounts. No catalogs are distributed to consumers.

Please email help@snash.com with any questions regarding your order.